Contact Support

Need Help?

Before contacting support, we recommend checking our user guides and knowledge articles. These resources include how-to instructions and troubleshooting information to help you get the most out of BusEnable.

If you can't find what you're need, our support team is here to help.

Please contact us at support@busenable.com, and we will respond as soon as possible.

To help us resolve your query quickly, please include:

  • Your organisation name

  • A brief description of the issue

  • Any relevant screenshots or details

Documentation & User Guides

BusEnable includes a growing library of user guides, FAQs, troubleshooting articles, and technical documentation to help users and administrators get the most out of the platform.

Resources include:

  • Getting started guides

  • Ticket and approval workflows

  • Knowledge management guidance

  • Service catalogue administration

  • Technical setup and configuration

  • Security and governance information

  • Troubleshooting and FAQs

FAQ

What is BusEnable?
BusEnable is a business service management platform that helps organisations manage requests, faults, workflows, services, approvals, knowledge, assets, contracts, and reporting in one connected environment.

Is BusEnable only for IT?
No. BusEnable can support IT, but it is designed for the whole business. It can be configured for areas such as HR, Finance, Facilities, Legal, Payroll, Cybersecurity, Physical Security, Procurement, and Operations.

Can our team implement BusEnable?
Yes. BusEnable can be self-implemented by organisations with the right Microsoft administration, project management, and change management capability. CoDigital can also support implementation where needed.

What technology is BusEnable built on?
BusEnable is built on Microsoft Power Platform with Microsoft Dataverse at its core. It can work with Microsoft Teams, Outlook, SharePoint, Microsoft Dynamics 365, Microsoft Copilot, Microsoft Entra ID, and other connected business systems.